{"id":16868,"date":"2025-04-10T13:55:24","date_gmt":"2025-04-10T10:55:24","guid":{"rendered":"https:\/\/lightblue-beaver-814800.hostingersite.com\/exchange-and-return\/"},"modified":"2026-03-30T12:53:30","modified_gmt":"2026-03-30T09:53:30","slug":"exchange-and-return","status":"publish","type":"page","link":"https:\/\/www.megasolar.com.ua\/en\/exchange-and-return\/","title":{"rendered":"Exchange and return"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We care about your comfort and guarantee fair conditions for the exchange and return of products in accordance with the current legislation of Ukraine.<\/p>\n\n<h3 class=\"wp-block-heading\">  Terms of return<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>You have the right to return or exchange the product within <strong>14 days of receipt<\/strong> if:\n<ul class=\"wp-block-list\">\n<li>the product <strong>was not in use<\/strong>;<\/li>\n\n\n\n<li>preserved <strong>presentation, packaging and seals<\/strong> (if any);<\/li>\n\n\n\n<li>there is a <strong>payment document<\/strong> (check, invoice, etc.).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Returns are made <strong>by prior arrangement<\/strong> with our claims manager.<\/li>\n\n\n\n<li>Return address:\n<ul class=\"wp-block-list\">\n<li><strong>Megasolar office<\/strong> or<\/li>\n\n\n\n<li><strong>Nova Poshta \u21161, Poltava <\/strong>  &#8211; with the mandatory approval of the manager.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The buyer shall bear all shipping costs when returning the goods if they are <strong>of good quality<\/strong>.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">  Exchange or return of goods of inadequate quality<\/h3>\n\n<p class=\"wp-block-paragraph\">If you have received a defective or damaged product, please contact our manager <strong>no later than 3 days<\/strong> from the date of receipt of the order. We will promptly check and check the item: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>replace the goods;<\/li>\n\n\n\n<li>or refund in full.<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n<p class=\"wp-block-paragraph\">Refunds will be issued via the same payment method used for the purchase within 3\u20135 business days of receiving the item.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h3 class=\"wp-block-heading\">  Contacts to contact<\/h3>\n\n<p class=\"wp-block-paragraph\">Contact our manager to agree on the details of the exchange or return:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/maps.app.goo.gl\/4qPEymvb1Z4GiaDU7\" data-type=\"link\" data-id=\"https:\/\/maps.app.goo.gl\/4qPEymvb1Z4GiaDU7\" target=\"_blank\" rel=\"noopener\">\u043c. Poltava, 2\/9 Avtobazivska St., Building 16 <\/a><\/strong><\/li>\n\n\n\n<li>Email: <a href=\"mailto:i@megasolar.com.ua\" data-type=\"mailto\" data-id=\"mailto:i@megasolar.com.ua\" target=\"_blank\" rel=\"noreferrer noopener\">i@megasolar.com.ua<\/a><\/li>\n\n\n\n<li>Phone: 0 <a href=\"tel:0800216960\">800 216 960<\/a><\/li>\n\n\n\n<li>Phone: <a href=\"tel:+380960216960\">096 021 69 60<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We care about your comfort and guarantee fair conditions for the exchange and return of products in accordance with the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16868","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/pages\/16868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/comments?post=16868"}],"version-history":[{"count":2,"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/pages\/16868\/revisions"}],"predecessor-version":[{"id":20838,"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/pages\/16868\/revisions\/20838"}],"wp:attachment":[{"href":"https:\/\/www.megasolar.com.ua\/en\/wp-json\/wp\/v2\/media?parent=16868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}